Terms & Conditions



The following terms and conditions apply to your access and the use of this Site. You agree to be bound by these terms and conditions without limitation or qualifications by accessing any page of this Site.

Your contract is with Resort Villa Golf Course Development Sdn Bhd (Co Registration 228543-V) which operates as Palm Garden Hotel.



Bookings may be made online at www.palmgarden.com.my is powered by Book Secure under Fastbooking and will be governed by the terms and conditions therein.   



With regards to the Government statement by The Ministry of Finance and The Royal Malaysian Customs Department, please be informed that Tourism Tax will be imposed to the foreign guest at a flat rate of RM 10.00 per room night with effective from 1st September 2017. Tourism Tax will be collected as a separate amount (despite from room charges) upon departure.



  • Palm Garden Hotel room types are as follows:
  • Heliconia Room : 2 Super Single beds. Maximum occupancy 2 adults and 2 children with existing bedding
  • Orchid Room: Choice of 2 Super Single beds or 1 King Bed. Maximum occupancy 2 adults and 2 children with existing bedding
  • Anthurium Suite: 1 King Bed. Maximum occupancy 2 adults and 2 children with existing bedding
  • Check-in time: 2.00pm
  • Booked rooms will be held for check-in until 6.00 pm of the same day unless notified by the guest. After which the booking will be deemed cancelled upon no-show and Palm Garden Hotel shall be entitled to release the booked room(s) and charged for the first night.
  • Check-out time: 12.00noon



You may not bring the following into our Hotels:

  • pets
  • any electrical appliances and/or equipment for heating and/or cooking purposes
  • durian and mangosteen


Palm Garden Hotel reserves the right to remove and/or confiscate any of the above items found in any Hotel room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Hotel room, premises or property or to any Hotel guests or third party as a result of your failure to comply with this policy.

Palm Garden Hotel further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Hotel room, the Hotel premises, the other Hotel guests, our staff or any other persons or the reputation of Palm Garden Hotel, without any compensation and/or any reimbursement to you.



For direct bookings with the Reservations Department, changes and cancellations can be made at least 3 days before check in date or the first night will be charged.

Cancellations and no show on the date of check-in will result in non-refundable payment for first night of reservations.



Reservations and payment for dining at Palm Garden Hotel may be done online on this website.

Cancellation and Refund Policy – Cancellation and Refunds will not be entertained for reservations that has been paid online or offline with Palm Garden Hotel as it is sold at preferential rates compared to published rates. However, the Hotel reserves the right to change the date of dining where possible.



You hereby irrevocably agree to indemnify and keep us indemnified against all liabilities, claims, losses and expenses, including any legal fees that may be incurred by us in connection with or arising from (1) your use or misuse of this Site and the services provided herein; or (2) your breach of these terms and conditions howsoever occasioned; or (3) any intellectual property right or proprietary right infringement claim made by a third party against us in connection with your use of this Site.



The Palm Garden Hotel Website, the services provided and all content thereon are supplied “as is” and “as available”. Palm Garden Hotel provides no guarantee, representations or warranties of any kind, either express or implied, regarding the website and content. You are solely responsible for your use thereof.

While we will make every effort to ensure that the information on the Palm Garden Hotel Website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, Palm Garden Hotel does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

Palm Garden Hotel will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the Palm Garden Hotel Website or the use thereof or any services purchased from the Palm Garden Hotel Website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.



Any disputes arising out of or related to the Site or these terms & conditions or your contract with Palm Garden Hotel shall be handled individually without any class action and is governed by the laws of Malaysia and the Malaysian courts shall have jurisdiction therein.



Palm Garden Hotel reserves the right to cancel, amend or vary the arrangements and content featured on the Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.  Your continued use of the Website will constitute your acceptance of any such cancellation, amendment, or variation.